Motorola VMM6300 Manual do utilizador - Página 43

Procurar online ou descarregar pdf Manual do utilizador para Modem Motorola VMM6300. Motorola VMM6300 49 páginas. Mea 3.1 vehicle mounted modem

Mesh Enabled Access

5.1

Obtaining Support

Motorola provides technical support services for your system and recommends that you coordinate

warranty and repair activities through the Motorola System Support Center (SSC). When you consult

the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that

warranty requirements are satisfied. Check your contract for specific warranty and service information.

To be provided with the best possible opportunity for support, collect the following system information

and have it available when obtaining support.

5.2

After collecting system information, contact the Motorola System Support Center for assistance or to

obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):

North America: 800-221-7144

The Radio Products and Services Division is your source for manuals and replacement parts.

•

Location of the system

•

Date the system was put into service

•

Software or firmware version information for components of your system

•

Serial number(s) of the device(s) or component(s) requiring support

•

A written description of the symptom or observation of the problem:

When did it first appear?

Can it be reproduced?

What is the step-by-step procedure to cause it?

•

Do other circumstances contribute to the problem? For example, changes in

weather or other conditions?

•

Maintenance action preceding problem:

Upgrade of software or equipment

Change in the hardware or software configuration

Software reload - from backup or from CD-ROM (note the version and

date)

Vehicle Mounted Modem Users Guide