3Com XRN 3C17716 Manual do utilizador - Página 4

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ROBLEM

If you suspect a problem, carry out these steps before

contacting your supplier:

Check that the Interconnect Module is correctly

installed in the Switch.

When you insert the Module into the Switch, push the

Module in until the Module's back plate is in full

contact with the Switch's chassis. Secure the Module to

the Switch by tightening the three captive screws fully

with a screwdriver. If an error is indicated during the

Power On Self Test, check that the module has been

correctly inserted.

Check that the Interconnect cabling is correctly

connected and secured.

Check that the Switch, into which the Interconnect

Module is fitted, is powered-up.

ECHNICAL

If you require assistance, contact your Network Supplier first. If you require further assistance, the following options are available

for technical support:

Online Technical Services

3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:

Check the 3Com knowledgebase at http://knowledgebase.3com.com

Browse the 3Com web site on http://www.3com.com

Telephone Support

Please have your product model name, part number, hardware revision number and serial number along with all relevant details

of the problem to hand before calling your Network Supplier or 3Com on the numbers below.

Country

Telephone Number

Asia, Pacific Rim

Australia

1 800 678 515

Hong Kong

800 933 486

India

+61 2 9424 5179 or

000800 650 1111

Indonesia

001 803 61009

Japan

00531 616 439 or

03 5977 7991

Europe, Middle East and Africa

From anywhere in these

+44 (0)1442 435529 phone

regions, call:

From the following countries, you may use the numbers shown:

Austria

01 7956 7124

Belgium

070 700 770

Denmark

7010 7289

Finland

01080 2783

France

0825 809 622

Germany

01805 404 747

Latin America

From the Caribbean, Central and South America, call:

Antigua

1 800 988 2112

Argentina

0 810 444 3COM

Aruba

1 800 998 2112

Bahamas

1 800 998 2112

Barbados

1 800 998 2112

Belize

52 5 201 0010

Bermuda

1 800 998 2112

Bonaire

1 800 998 2112

Brazil

0800 13 3COM

Cayman

1 800 998 2112

Chile

AT&T +800 998 2112

North America

1 800 876 3266

OLVING

UPPORT

Country

Malaysia

New Zealand

Pakistan

Philippines

P.R. of China

Hungary

Ireland

Israel

Italy

Luxembourg

Netherlands

Norway

Colombia

Costa Rica

Curacao

Ecuador

Dominican Republic

Guatemala

Haiti

Honduras

Jamiaca

Martinique

Mexico

Check that the correct management software is being

used on the Switch.

If the Module Status LED on the front of the Switch is

flashing yellow, the Module is installed but not

supported by the Switch. The Switch will continue to

operate normally but you must upgrade the

management software on the Switch for it to recognize

and support the Module and enable the Module's

ports. You can download the latest version of the

management software from the 3Com website at:

http://support.3com.com

Alternatively, if you received a CD-ROM with your

Module, you can upgrade your Switch with the

management software contained on the CD-ROM.

Telephone Number

Country

1800 801 777

Singapore

0800 446 398

S. Korea

+61 2 9937 5083

1235 61 266 2602 or

Taiwan

1800 1 888 9469

Thailand

10800 61 00137 or

021 6350 1590 or

00800 0638 3266

06800 14466

Poland

1800 509359

Portugal

1800 943 2632

South Africa

199 161346

Spain

800 29880

Sweden

0900 777 7737

Switzerland

815 33 047

U.K.

AT&T +800 998 2112

Nicaragua

AT&T +800 998 2112

Panama

1 800 998 2112

Paraguay

AT&T +800 998 2112

Peru

AT&T +800 998 2112

Puerto Rico

AT&T +800 998 2112

Salvador

57 1 657 0888

Trinidad and Tobago

AT&T +800 998 2112

Uruguay

1 800 998 2112

Venezuela

571 657 0888

Virgin Islands

01 800 849CARE

Telephone Number

800 6161 463

00798 611 2230 or

02 3455 6455

00801 611 261

001 800 611 2000

00800 441 1357

707 200 123

0800 991196

9 021 60455

07711 14453

08488 50112

0870 241 3901

AT&T +800 998 2112

54 11 4894 1888

AT&T +800 998 2112

1 800 998 2112

AT&T +800 998 2112

1 800 998 2112

AT&T +800 998 2112

57 1 657 0888