Xerox WorkCentre 5645 Manual de instalação - Página 37

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Xerox WorkCentre 5645 Manual de instalação

Troubleshooting Tips

The table below provides a list of problems and the possible cause and a recommended solution.

If you experience a problem during the installation process please refer to the

problem solving table below.

If you have successfully installed the Smart Card solution but are now experiencing problems, refer to

After Installation:

on page 38.

During Installation:

Problem

Card reader is installed but no

message displays on the User

Interface

Possible Cause

• Card reader is faulty.

• Card reader connection is

faulty.

• Card reader is not compatible.

• Smart Card access is not

enabled on the machine.

Troubleshooting

During Installation

Solution

• Try a different card reader.

• Contact the System

Administrator.

• Check the cable is plugged in

correctly. Refer to

Hardware

Installation

on page 26 for

instructions.

• Unplug the card reader cable

then plug back in.

• Plug the card reader into a

different USB port.

• Check that the card reader is

on the list of compatible

devices, refer to

Supported

Card Types

on page 7.

• Enable CAC through the

Properties set up screens using

Internet Services, refer to

Configuring the Smart Card

page 13.

Xerox® Smart Card

Installation Guide