Section 4: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a large net-
work of customer support that's unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They're even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And genuine Xerox supplies are
always readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking —
Process and tools to optimize an enter-
prise's office output infrastructure and
reduce hard costs.
• Break-Fix Management — Single
point of ownership and management
for break-fix service for all brands of
office output devices, regardless of
manufacturer
• Supplies Management — Process and
tools to procure, monitor and replenish all
document related supplies proactively.
Imaging and Output
Management Services
• Output Management — Single point
of management of office output from
all output devices, regardless of
manufacturer.
• Image Capture and Workflow —
Cost efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement & Deployment
— A creative and flexible end-to-end
print/computer product acquisition solu-
tion that uses a single-point-of-contact
model, while lowering the total cost of
acquisition.
• Help Desk Services — A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model.
• End User Services — Microsoft software
implementation, IT project consulting,
and customer education.
Access Managed Services
• Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions for
student and library patron print
access management.
Additional Information Sources
Phaser 6360 Front Panel:
• The Front Panel offers tools and informa-
tion pages to help with machine setup,
feature selections, operational problems,
media feed and supply issues.
Customer Documentation Contains:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web
Visit www.xerox.com/office for:
• Product, supplies and support
information
• Downloading drivers
• Finding your local Xerox sales
representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox Customer Support staff to
provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox Phaser 6360 Evaluator Guide
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