Xerox 6100BD - Phaser Color Laser Printer Manual do utilizador - Página 5

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User Guide

What is PrInteract Remote Services?

PrInteract Remote Services is a Web-based application that

enables remote communication and support with Xerox.

Whenever you have service-related questions or your printing

environment is not running as smoothly as you want, Remote

Services can be used by you and Xerox to more quickly diagnose

problems and deliver solutions.

Remote Services allows you to:

•

Provide data to the Xerox Customer Support personnel and

Xerox engineering personnel on-demand or automatically, to

facilitate rapid problem analysis and resolution.

•

Share either view-only access to your desktop or share the

control of your Remote Services cursor and desktop with

Xerox Support. Desktop sharing enables Xerox to

troubleshoot problems and remotely install software updates

for you. This also allows Xerox to present remote

demonstrations of new application features.

•

Use automated system Remote Monitoring: This feature Xerox

personnel may proactively access and analyze data on the

Xerox server and allow solutions to be more quickly delivered.

•

Download software updates.

•

Receive new product and application information.

Remote Services features translate to benchmark productivity

opportunities and machine up time.