Blackberry Z6c Manual de apoio - Página 7

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I cannot send or receive messages.

Try performing the following actions:

Verify that your BlackBerry device is connected to the

wireless network. If you are not in a wireless coverage area,

your device should send/receive your messages when you

return to a wireless coverage area.

If the menu item for sending a message does not appear,

verify that you have added an email address or PIN

for your contact.

If you created an email address or added an existing

email address to your device, verify that you have received

an activation message on your device from the BlackBerry

Internet Service (the message might take a moment

to arrive).

If you have not received a registration message from

the wireless network, register your device. In the device

options, click Advanced Options. Click Host Routing Table.

Press the

key. Click Register Now.

Resend the message. Open the message. Press the

key. Click Resend.

If you switched devices, verify that you have updated the

device PIN on the email setup Web site. To find your device

PIN, go to the device options screen and click Status. Log in

to the email setup Web site. Click Change Device. Type the

new BlackBerry device information. Click Save.

– If you use email message filters, verify that the

options for email message filters are set correctly.

I cannot make or receive calls.

Try performing the following actions:

Verify that your BlackBerry device is connected to the

wireless network.

If you have traveled to another country and you have not

changed your smart-dialing options, dial the full phone

number, including the country code and area code, for

your contact.

If you are not receiving calls, verify that call forwarding is

turned off.

serVices : : BlackBerry 8830 World edition smartphone and motorola z6c GloBal support Guide

I do not know which email setup option to select in the

setup wizard.

Try performing the following actions:

Select the I want to create or add an email address option

if the other options do not apply to you. This is the most

common option for individual users. If you select this

option, an email setup application or email setup Web site

opens on your BlackBerry device. In the application or on

the Web site, you can create a new email address for your

device or associate your device with an existing, supported

email address.

Select the I want to use a work email account with

a BlackBerry Enterprise Server option if a system

administrator has provided you with a password that

you can use to activate your device over the wireless

network. If you select this option, an enterprise activation

screen appears. On this screen, you can type your work

email address and the password provided by your system

administrator to activate your device.

Select the I want to skip email setup option if any of the

following situations apply:

– A representative from the store where you purchased

your device has already helped you to set up your

email address.

– You have already visited the email setup Web site and

set up an email address.

– You have an existing email account and have access

to a BlackBerry Enterprise Server, but your system

administrator has not provided you with a password

that you can use to activate your device over the

wireless network. For more information about

setting up email for your device, contact your

system administrator.

– You have an Outlook (workgroup installation) email

account on a Microsoft Exchange Server Version 5.5.

or later, and you want to use the BlackBerry Desktop

Redirector to forward email messages to your device.

For additional troubleshooting tips, please refer to the

user guide and quick reference guide included with your

BlackBerry 8830 World Edition Smartphone.