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1-4

Introduction

Feature

Schedules

(Auto-mode)

Fax Detection

Directory

Listing (Dial

By Name)

Call Transfer

Multi-lingual

Option

Answering on

the First Ring

Script Menus

VME Office Installation and Programming Manual, Version 1

Description

Administrator can define the daily operating schedules on a

weekly basis, including day, night and break time hours. When

the auto-mode is activated, the VME Office automatically

switches between the day, night and break modes according to

a pre-defined schedule.

The Operator can override the pre-defined schedule and switch

manually to the day, night, break, or holiday mode using a

password.

The VME Office switches automatically to holiday mode on

dates programmed as holidays. During holidays, the VME

Office answers calls with the special holiday greeting.

If the VME Office detects a fax tone (CNG) during the

opening greeting, it automatically transfers the call to the pre-

defined fax (one out of four) extension. There are up to four

fax extensions available in the VME Office.

The VME Office enables the caller to locate a mailbox owner

by dialing the first few letters of the desired parties first or last

name. This feature is programmed by the mailbox owner.

The Administrator can program the VME Office to detect the

Call Progress tone and DTMF signals sent by the PBX.

Subsequently, the call is transferred to an extension in one of

the following modes:

• Non-Supervised − the VME Office transfers the call

immediately without verifying the status of the extension.

• Supervised − the VME Office checks for a Busy or No

Answer signal before transferring the call to the extension.

• Semi-Supervised − the VME Office only checks for a

Busy signal before transferring the call to an extension.

The VME Office allows up to 3 languages per unit. Callers can

choose the preferred language from the Automated Attendant

during the opening-greeting menu. The Administrator can

select the mailbox menu language for each mailbox owner.

To avoid delays, the Administrator can configure each VME

Office individual port to answer incoming calls on the first

ring.

The VME Office supports up to 98 script menus. A script

menu is a recorded announcement that can accept a digit entry

(0 to 9) while being played. Based on the digit entered, the

VME Office can perform one of the following actions:

• Transfer the call to another script menu

• Transfer the call to another script menu and change the

language

• Transfer the call to an extension or hunt group

• Transfer the call to a mailbox or a mailbox group

• Transfer the call to a specified Operator