Lenovo ThinkCentre neo 30a 22 Gen 3 Manual do utilizador - Página 34
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USB device problems
Problem
A USB device cannot be accessed.
Software problems
Problem
Some programs do not work as expected.
Lenovo diagnostic tools
For information about Lenovo diagnostic tools, go to:
https://pcsupport.lenovo.com/lenovodiagnosticsolutions
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ThinkCentre neo 30a 22 Gen 3 ThinkCentre neo 30a 24 Gen 3 User Guide
Solution
• Connect the USB cable from the USB connector to the USB
device. If the USB device has its own power cord, connect the
power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
• Install any device drivers or programs supplied with the USB
device. Refer to the documentation that comes with the USB
device for more information.
• Disconnect and reconnect the USB connector to reset the USB
device.
• Ensure that the Smart USB Protection function is disabled in UEFI
BIOS.
Solution
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with the computer.
Refer to the information supplied with the software for more
information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another
computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the
program or the help system of the program.
• Update the program.
• Uninstall the program and then reinstall it. To download a
program that is preinstalled on your computer, go to
pcsupport.lenovo.com
and follow the on-screen instructions.
https://