Lenovo ThinkServer Manual - Página 20

How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you

may obtain warranty service by contacting Lenovo or a Lenovo approved Service

Provider. A list of approved Service Providers and their telephone numbers is

available at: www.lenovo.com/support/phone.

Warranty service may not be available in all locations and may differ from location

to location. Charges may apply outside a Service Provider's normal service area.

Contact a local Service Provider for information specific to your location.

Customer Responsibilities for Warranty Service

Before warranty service is provided, you must take the following steps:

• follow the service request procedures specified by the Service Provider;

• backup or secure all programs and data contained in the product;

• provide the Service Provider with all system keys or passwords;

• provide the Service Provider with sufficient, free, and safe access to your

facilities to perform service;

• remove all data, including confidential information, proprietary information and

personal information, from the product or, if you are unable to remove any such

information, modify the information to prevent its access by another party or

so that it is not personal data under applicable law. The Service Provider shall

not be responsible for the loss or disclosure of any data, including confidential

information, proprietary information, or personal information, on a product

returned or accessed for warranty service;

• remove all features, parts, options, alterations, and attachments not covered

by the warranty;

• ensure that the product or part is free of any legal restrictions that prevent

its replacement;

• if you are not the owner of a product or part, obtain authorization from the

owner for the Service Provider to provide warranty service.

What Your Service Provider Will Do to Correct Problems

When you contact a Service Provider, you must follow the specified problem

determination and resolution procedures.

The Service Provider will attempt to diagnose and resolve your problem by

telephone, e-mail or remote assistance. The Service Provider may direct you to

download and install designated software updates.

Some problems may be resolved with a replacement part that you install yourself

called a "Customer Replaceable Unit" or "CRU." If so, the Service Provider will

ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone; through the application of

software updates or the installation of a CRU, the Service Provider will arrange for

ThinkServer Warranty and Support Information