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Chapter 2. Solving computer problems

Note: If your system is running and Access Help is accessible, see Access Help.

Diagnosing problems

If you experience problems with your computer, use the following procedure

as a starting point for solving them.

v If you can start up the operating system, see "Diagnosing problems using

Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)."

v If you cannot start up the operating system, see "Diagnosing problems

using PC-Doctor from the Rescue and Recovery workspace" on page 4.

Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo

System Toolbox)

If your computer is not operating properly, you may be able to diagnose the

problem by having Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)

test components of your computer.

To start this program, do as follows:

For Windows 7:

While the Windows operating system is running, press the ThinkVantage

button.

For Windows Vista and Windows XP:

1. Click Start.

2. Move the pointer to All Programs, to Lenovo Services, and then to

For more information about this program, see the Help for the program.

Running any tests may take up to several minutes or longer. Make sure you

have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the

test log so that you can rapidly provide information to the help technician.

Lenovo System Toolbox.