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How to Reset the Dish TV A2

Solution 1: Perform a Power Reset.

1. Unplug the Dish TV A2 Power Supply from the Wall Socket and wait one minute.

2. Reconnect the Power Supply.

Solution 2: Perform a Factory Data Reset.

1. Press the Google Home

2. Select the Settings icon in the top-right.

3. Follow the steps according to the Android TV Settings menu.

• Select Storage & Reset → Factory Data Reset → Erase Everything → Yes.

WARNING! Performing a Factory Data Reset will remove all customer settings/content

on the Dish TV A2 including apps, channels, recordings, and wireless network settings.

Date/Time is incorrect

Solution: Ensure the correct Time Zone (Auckland/New Zealand) is set.

1. Press the Google Home

2. Select the Settings icon in the top-right.

3. Follow the steps according to the Android TV Settings menu.

• Select Date & Time → Set Time Zone → Set it to Auckland.

NOTE: If you're using a special Network environment such as a VPN, the time on the

Dish TV A2 may differ from the time of the location where the Dish TV A2 is located.

Not connecting to Network via Wi-Fi

Solution 1: Ensure the Wi-Fi Password (Security Key) entered is correct.

Security keys are case sensitive. Be careful to use upper case and lower case correctly.

Examples of mistakes:

• I (capital i), l (lower case L) and 1 (number one).

• 0 (number zero) and O (capital o).

Solution 2: The Wi-Fi signal strength is too weak.

The Dish TV A2 has a maximum optimal Wi-Fi range of 10 to 11 metres. If the signal is

weak, signal drops might be reduced by placing the Dish TV A2 and the Modem/Router

closer together.

Solution 3: The Dish TV A2 is too close to your Modem/Router.

If the Dish TV A2 and Modem/Router are too close together, communication may not

work, as it could have a detrimental affect on Wi-Fi performance. We recommend that

you keep the distance between the Dish TV A2 and the Modem/Router at more than 1

metre.

Troubleshooting Tips

button to access the Android TV Home screen.