Displays2go DT021TLB Manual do utilizador - Página 15

Procurar online ou descarregar pdf Manual do utilizador para Monitor Displays2go DT021TLB. Displays2go DT021TLB 18 páginas. Tabletop kiosk with 21.5” lcd touch screen - android 11 os

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Troubleshooting Guide

ISSUE

• Unit not plugged into wall

• Power cord not properly

NO PICTURE

OR SOUND

• Unit not powered on

• Wall outlet not working

• Volume not adjusted on the

• Content/Video does not

NO SOUND

• Content format is not

• Speakers do not work

• Content file damaged

• Content format is not

NO PICTURE

• Screen damaged or defective

• Batteries not inserted properly

REMOTE

• Batteries are dead

CONTROL

NOT

• Standing too close or too far

WORKING

PROBABLE CAUSE

outlet

connected to the terminal on

the back of the unit

remote control

have sound

compatible

from the unit

SOLUTION

• Check that the unit is plugged into wall outlet.

• Confirm that the power cord is connected to the terminal on

the back of the unit.

• Turn the on/off toggle switch located on the back of the

unit, lower center, to the "on" position.

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Make sure that outlet is working by plugging in a different

electrical device.

• Adjust volume using the remote control.

• Confirm content is one of the following compatible formats:

AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

• If unit is connected to Wi-Fi, go to YouTube and play video

that has sound.

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Try playing the content on a different device (smart phone,

computer or tablet).

• Confirm content is one of the following compatible formats:

AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.

• Try playing the content on a different device (smart phone,

computer or tablet).

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Check that battery is inserted properly with positive and

negative orientation.

• Insert new batteries.

• Stand within 1 foot of the front of the unit and point

the remote directly at the sensor (see Remote Control

instructions).