Divitec HDB-M120 Manual de instalação rápida - Página 13

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→ If using a proxy server, try disabling the proxy setting in your browser. Check all cabling and

connectors.

2. The camera works locally, but not externally.

→ Check if there are firewall settings that need to be adjusted. Check if there are router settings

that need to be configured.

3. Poor or intermittent network connection.

→ If using a network switch, check that the port on that device uses the same setting for the

network connection type (speed/duplex).

4. The camera cannot be accessed via a host name.

→ Check that the host name and DNS server settings are correct.

5. Not possible to log in.

→ When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used. When

attempting to log in, you may need to manually type in http or https in the browser's address bar.

6. No image using Refresh and/or slow updating of images.

→ If images are very complex, try limiting the number of clients accessing the camera.

7. Images only shown in black & white.

→ Check the Video & Image setting.

8. Blurred images.

→ Refocus the camera.

9. Poor image quality.

→ Increased lighting can often improve image quality. Check that there is sufficient lighting at the

monitored location. Check all image and lighting settings.

10. Rolling dark bands or flickering in image.

→ Try adjusting the Exposure Control setting under AE and AWB part.

11. H.264 not displayed in the client.

→ Check that the correct network interface is selected in the Video & Image/Stream.

12. Multicast H.264 not displayed in the client.

→ Check with your network administrator that the multicast addresses used by the camera are valid

for your network. Check that the Enable multicast checkbox are enabled in the

System/Network/RTP tab. Checks with your network administrator to see if there is a firewall

preventing viewing.

13. Multicast H.264 only accessible by local clients.

→ Check if your router supports multicasting, or if the router settings between the client and the

server need to be configured. The TTL value may need to be increased.

14. Color saturation is different in H.264 and Motion JPEG.

→ Modify the settings for your graphics adapter. Please see the adapter's documentation for more

information.

15. Poor audio quality.

→ Too many users/clients connected to the camera may affect the sound quality adversely. Try

limiting the number of clients allowed to connect.

16. Distorted audio.

→ Check that the correct Audio Input source is selected. Select Microphone for a connected

external microphone. Select Line for a connected line in source.