Blueprint Subsea Seatrac x150 Upgrade Manual - Página 9

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4. Product Support

4.1. Website

For the latest software and firmware updates, as well as production information, manuals and datasheets, visit

We welcome any feedback you may have about our product, from bug reports to ideas for new features or

hardware to support – please use the contact details on the website (or shown below) to get in touch.

4.2. Technical Support

If your product is not operating properly, please consult the 'Troubleshooting' section of this manual and further

information on the support section of the website to see if the problem can be easily remedied.

However, if you need further support, you can contact us via your distributor or directly at...

•

Web

•

Telephone

For all the above please provide the following information to help us with your technical support request...

•

Part and Serial Numbers of the system components. These are located on the labels of each item, and

are in the form "BPxxxxx.xxxxxx".

•

Version numbers of any software and firmware you are using.

•

The operating system name, version, type (32 bit or 64 bit) and service pack upgrade your computer is

using.

•

Brand and model of your computer (processor type and memory configuration is also useful if known).

•

Name of the distributor where the system was purchased from.

If you need to return your product for servicing or repair, please...

•

Pack your sonar back in the original packaging (or other suitable container), and include written

documentation including your contact details (including contact phone number), a description of the

problem and any symptoms occurring.

•

If your product is still under warranty, please include a copy of your receipt (showing proof and date of

purchase).

•

To protect our staff, please ensure the product has been suitably decontaminated and cleaned prior to

return such that it is safe to handle.

•

Please return the product back to Blueprint Subsea, using an insured courier and delivery confirmation.

www.blueprintsubsea.com

(for access to on-line resources and technical support)

[email protected]

+44 (0)1539 531536

(9:00am to 5:00pm, Monday to Friday, UK Time)

SeaTrac

Upgrading Beacon Firmware