FLOGAS PAY-AS-YOU-GO Руководство - Страница 3

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EMERGENCY CREDIT

In the event that your meter falls below a certain level you will be offered Emergency Credit. This is

credit you can borrow until you next buy credit to top up your meter. To use the Emergency Credit you

should:

• Insert your Gas Card into the meter

• When the Emergency Credit is offered to you, you can accept it by pressing the red A button on the

meter

• When you use any of the Emergency Credit you MUST pay it all back before you can use it again.

You can see how much Emergency Credit you have left or have used by removing the gas card, press

the A button and release same.

You should note that when you use Emergency Credit, it is only used for Gas Usage. Any debt on your

meter is not re-paid, also your standing charge is not paid and will be built up as a debt which will be

taken when you next top-up your meter.

STANDING CHARGE

A daily standing charge is charged to you and is taken from your credit every morning at 2.00am.

This charge is part of your tariff agreement with Flogas Natural Gas. If you have no credit left on your

meter the standing charge will build up on the meter and will be taken from your next top up. You can

view this amount on the "Owed" display screen on the meter. You can also view the actual amount of

standing charged per day on screen 17.

You should note that even when gas is not used, standing charge still applies and therefore it is

important to top your meter regularly to avoid the build up of standing charge owed, i.e. in the summer

months.

PAYG Gas Meter Guide

METER INFORMATION

Your meter holds information which may be of interest to you and you can view this information

directly on the meter display screen. To access the display screens you should hold the Red A Button

on the meter until you hear a beep noise. To move through display screens keep pressing the red A

button. If you have a Gas Debt the Gas Card must be in the meter to view screens 23-31.

The most commonly used Display Screens are as follows:

How much money you last put in the meter

Last amount of money taken for Debt

Last amount of money taken to repay Emergency Credit

Last amount given for gas

Daily Standing Charge

Amount of money you must have on your meter before Emergency Credit will be offered

Amount of Emergency Credit that you will be offered

Debt Recovery Rate

Gas Debt Remaining

Your Customer Reference Number

Last Credit Adjustment

DEBT RECOVERY RATE

If you have a debt with Flogas Natural Gas, 25% of your credit will go towards repaying your arrears

each time you top up your meter, the balancing 75% will then go towards usage and other charges

such as the standing charge and Emergency Credit.

LAST CREDIT ADJUSTMENT

Should you be due a credit to your account Flogas will send the details of the credit to Payzone so

that you may collect same when you next top up your Gas Card. After you have collected the credit

and inserted your card into the meter, the credit adjustment will show on display screen 33.