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TROUBLESHOOTING
F R E Q U E N T LY A S K E D Q U E ST I O N S
I'VE LOCKED MYSELF OUT OF THE
CAMERA ACCIDENTALLY
As a security precaution, your Amcrest camera will lock out any user
who tries to log in with the wrong password after a handful of
consecutive attempts. If you find that you accidentally locked yourself
out, you can wait 5 minutes to log back in or you can power cycle the
camera by unplugging and replugging the camera's power cable. If
you have forgotten your password entirely, you can hard reset the
camera by finding and pushing the reset button for 15 seconds. The
reset button will either be on back of camera, on an attached wire, or a
button on the internals of the camera. Please consult your camera's
user manual for more details.
HOW DO I CHANGE MY VIDEO
STREAM RESOLUTION?
On the Amcrest View app, the live stream is set by default to Standard
Resolution (not HD) to enable quick connection. To enable HD, tap the
resolution icon HD/
then tap the HD icon on the right. On Desktop
Access the default resolution is set to HD. To change the live stream
resolution on the desktop interface, click the Main Stream (higher
quality) or Sub Stream (lower quality) buttons near the top right hand
side. On Amcrest Cloud, find your camera in the camera list, click the
pencil icon on the far right of that row, then select a resolution from the
Quality dropdown box, then click Apply. On AmcrestView.com, click
the "S" icon next to the name of the camera to change the stream to "M"
(main stream).
HOW DO I FLIP MY CAMERA'S
VIDEO STREAM?
To flip or mirror the camera's video stream, tap the flip/mirror icon in the
app
. You can also flip/mirror the camera via Desktop Access as well.
Once you've logged into the camera's Desktop Interface, click the Setup
tab near the top right, click the Camera menu on the left hand side, then
click the Configuration menu item. On this screen, change the Flip
dropdown box to 180°, then change the Mirror radio button to ON.
Changes should reflect in the preview window on the Configuration
screen. Once you are satisfied, click Save to save your settings.
INFORMATION
& LINKS
To contact our customer service team, please email
or call USA Toll Free: (888) 212-7538
USA Direct: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
International Callers: +1-713-893-8956
Product Support
To view our Product Support videos,
visit amcrest.com/videos
To view our Product Support center,
visit amcrest.com/support
Amcrest View Pro App
To download the Amcrest View Pro app for
Android, visit amcrest.com/androidviewpro
To download the Amcrest View Pro app for
iOS, visit amcrest.com/iosviewpro
To download the Amcrest View Pro app for
Amazon, visit amcrest.com/amazonviewpro
Amcrest Cloud App
To download the Amcrest Cloud app for
Android, visit amcrest.com/androidcloud
To download the Amcrest Cloud app for
iOS, visit amcrest.com/ioscloud
User Manual
To download the WiFi Camera User Manual,
visit amcrest.com/outdoorpoemanual
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Amcrest View Pro App
Features
To help guide you through the features
of the Amcrest View Pro App, please
refer to the user manual or visit:
amcrest.com/appwalkthrough
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