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Smart Radio Trouble-Shooting

Guide

2. If you are plugged into ETH0, make sure that your host machine has an IP address in the

10.223.0.0/16 subnet. If you are plugged into ETH1, make sure that your host machine

has an IP address in the 192.168.1.0/24 subnet.

a. If you are using a Windows 10 machine, open up a cmd prompt and type

ipconfig

b. In Linux, open up a terminal and type

machine.

3. Disable the firewall on your host machine.

Problems with the Physical Connection

1. If your host machine is a Linux machine, type

Ethernet port and see if there is a message indicating that an Ethernet device was

plugged in.

2. If your host machine is a Windows 10 machine, check your network adapter settings to

see that an Ethernet adapter is enabled and connected.

"I can no longer access the Smart Radio"

If you previously were able to access the Smart Radio and can no longer do so, first do a sanity

check on the items in the section above. Assuming your IP configuration is fine and the devices

are connected, you can proceed with the recommendations below.

1. Try the 192.168.153.1 fallback IP address.

2. Try IPV6 instead.

3. Factory reset the Smart Radio. This topic is discussed the the section

Using the fallback IP address

Make sure to power down any other Smart Radios in the network and only have the local Smart

Radio powered. Change the IP configuration of your host machine and add a new IP address in

the 192.168.153.0/24 subnet. Attempt to access the Smart Radio at 192.1681.53.1.

IPV6 Login

1. First bring down any unnecessary interfaces like WiFi.

2. Power down the other Smart Radios in the network to that you are sure you are

accessing the correct radio.

3. First find out the index number of the interface connected to the Smart Radio. Open up

a cmd prompt and type (ignore the

$ netsh interface ipv6 show interfaces

Idx

Met

---

----------

4294967295

to see the IP address of your host machine.

sign)

MTU

State

------------

connected

to see the IP addres of your host

ifconfig

dmesg | tail

Name

---------------------------

Loopback Pseudo-Interface 1

Page 5

after plugging in the

Factory

Resetting.

September 8, 2021