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VII.
Authorized Servicer Program
The Authorized Servicer program enables Canon's distribution product resellers
to become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the Authorized Servicer Program Guide, found in the Download
Center section of the
Servicer become familiar with Canon USA's business processes and the
resources that are available to assist them.
Canon USA's Engineering Services and Solutions Division's Business Relations
and Administration department is available to answer questions regarding the
Authorized Servicer program. The Business Relations and Administration
department can be contacted at 1-631-330-2335, Monday through Friday, 9 A.M.
to 5 P.M. EST.
A. Authorized Servicer Customer Registration System
The ASCR system is used to link the product's serial number to their
Authorized Servicer. If a customer contacts the CITS help desk, and service
is required (warranty or post-warranty), the Authorized Servicer who is
registered to that customer's product is dispatched (referred). An ASF
services all unregistered units.
The Authorized Servicer must register the customer's product serial number
in the ASCR system to be eligible for warranty reimbursement.
imageFORMULA ScanFront 330 Service Guide
e-Support Center
Web site for details to help an Authorized
imageFORMULA ScanFront 330 Service Guide
April 2014
Page 17