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TERMINAL FAULTS – SELF-HELP
If your terminal isexperiencing technical issues:
Blank Screen / Stuck Screen
1. Place terminal on charging base and hold down
<FUNC> + <CLEAR>. The terminal will power
down and reboot
2. Press <FUNC> 110 then <ENTER> 'Logon
Approved' should display on the terminal.
If unsuccessful please contact ANZ Merchant
Services on 1800 039 025 for further assistance.
No/Weak Signal Strength
1. Place terminal on charging base and hold down
<FUNC> + <CLEAR>. The terminal will power
down and reboot.
2. Press <FUNC> 110 and <ENTER> 'Logon
Approved' should display on the terminal.
If unsuccessful, please contact ANZ Merchant
Services on 1800 039 025 for further assistance.
Note: When terminal is not connected to the base, it can
be switched off by pressing and holding the <FUNC> and
<CLEAR> keys together. To turn on press the <ENTER> key.
TERMINAL SECURITY
Please ensure that the terminal is placed in a
secure location enabling the cardholder to use
the keypad without being observed by security
cameras, CCTV devices or by any other person.
Only authorised ANZ employees are permitted to
install or perform maintenance of your terminal.
anz.com
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522.
Item No. 97390 03.2021 WZ103048
ANZ CONTACTLESS
PAYMENTS
A GREAT PAYMENT EXPERIENCE
FOR YOUR CUSTOMERS
Contactless payments are becoming more and
more popular. With the phone at the center of
everyday life, tap to pay mobile payments are fast
becoming another convenient way for customers
to pay.
Mobile payments work the same way as
contactless cards for customer payments across
all contactless terminals. Customers simply add
their eligible cards to their compatible devices
and then use it to tap and pay.
THINGS YOU AND YOUR STAFF
NEED TO KNOW
Below are some steps you can follow to ensure
your staff and customers have a seamless
payment experience:
• Ensure your terminal is easily accessible to
customers.
• Always let the customer present their card or
smart device as they may need to hold the
device to authenticate transactions.
• Initially, customers may take a little longer with
their payment transactions as they find the
'sweet spot' with their device.
• For transactions over $100, customers may be
prompted to enter their PIN into the terminal.
Always follow the terminal prompts when
processing transactions.
If you're not already accepting contactless
payments, contact us on 1800 086 325 to find out
more on how we can upgrade your device today.
SCENARIOS YOU MIGHT
ENCOUNTER
Contactless payments can be made using a range
of products in market:
• Plastic Cards
• Smart Phones
• Wearables
Mobile payments give you and your customers
the processing speed of contactless transactions.