Cassida 5520 series Руководство пользователя - Страница 9
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3.2 Troubleshooting
Error code
Cause
UU
Suspicious FL level of the bill
MG
Suspicious MG level of the bill
DBL
Duplicated bill passed or passed bill was
dirty, glued.
Chn
2 or more bills passed at the same time
HLF
Half bill passed
ÑÅ1
UV sensor may have collected dust
ÑÅ2
Encorder sensor or big motor has problem
ÑÅ3
Left counting sensor may have collected dust
or out of order
ÑÅ4
right counting sensor may have collected
dust or out of order
ÑÅ5
The hopper sensor may have collected dust
or out of order.
ÑÅ6
The problem with the right and left magnetic
sensors (model Cassida 5520 UV / MG)
ÑÅ7
The problem with the big MG sensor (model
Cassida 5520 UV/MG)
ÑÅ8
The stacker sensor may have collected dust
or out of order.
16
Solution
Remove the last bill from the stacker and press
Start key to continue counting.
Remove the last bill from the stacker and press
Start key to continue counting.
Remove all bills from the counter and count
again by pressing START key.
Remove all bills from the counter and count
again by pressing START key.
Remove all bills from the counter and count
again by pressing START key.
Clean sensor with soft bristle brush and
compressed air. Refer to section 5.1.
Contact the service center
Clean the left counting sensor or replace it
Clean the right counting sensor or replace it
Clean sensor with soft bristle brush and
compressed air. Refer to section 5.1.
Contact the service center
Contact the service center
Clean sensor with soft bristle brush and
compressed air or replace it.
4.
WARRANTY AND CONTACT INFO
4.1 Warranty
Warranty is effective for a period of one year from the date of purchase. In most
cases, the malfunction of the machine can be resolved by cleaning the unit.
• Customer should allow Cassida the time and opportunity to test and diagnose the
machine to determine warranty and non-warranty claims.
• After receiving and unpacking the units, Customer shall keep the package and its
user manual. Warranties are canceled in the event the device is transported in a non-
original
packaging
or
operation/maintenance
• Company is not responsible for unit malfunction due to improper maintenance,
storage and transportation including mechanical damage.
• Manufacturer is entitled to introduce updated software, not described in the current
user manual.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty
repair or maintenance quotation, contact Cassida Technical Support.
Warranty service is not available in the following cases:
• Cleaning of the unit from dust and mud
• Absence of a warranty card or an incorrectly filed warranty card
• Operation or maintenance rules requirements set in the user manual are not met
• There is mechanical damage to the unit or the seal portions of the unit have
been opened or tampered with
• There are foreign objects or liquid inside of the unit.
Shipping:
The warranty does not cover shipping cost to or from Cassida's Technical Service
Center. Before shipping the unit to the Cassida's Technical Service Center the
warranty card must be filled out with model full name and number, serial number,
cause for service, errors occurred.
Cassida 5520 series Single Value Counter
conditions
are
not
met.
17