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THE GENIUS PLATFORM
Contactless NFC enabled
(Apple Pay™ & Android Pay™)
Stylus
Full color display
Magstripe reader
Cancel button
Enter button
EMV card slot
HOW IT WORKS
Any payment
No sensitive data
type: Credit,
passes between
Debit, NFC,
CED & POS
EMV
Customer payment method
Customer Engagement
Reduces your PA-DSS
Point of Sale (POS)
Device (CED)
security risk to near zero
TROUBLESHOOTING
If your Genius device is not functioning correctly, complete the steps outlined in this section.
A) Run the Genius device connection test.
1. On the Genius keypad, press 0 three times to access the Admin screen.
2. Use the keypad to type the password 9416557 and press the Enter button.
3. Touch Test and confirm that all Gateway connection tests have passed.
• If the tests all indicate "Passed," proceed to Task E.
• If any of the tests indicate "Failed," take note of the failed tests and proceed to Task B.
B) Confirm that all necessary ports and hosts are open and available.
1. Consult with your system administrator to confirm that the following ports are open:
a) 443: SSL
b) 7622: SFTP (via SSH)
2. Confirm that the following hosts are available:
a) genius.merchantware.net
d) ps1.merchantware.net
b) transport.merchantware.net
e) s01.merchantware.net
c) paycube.merchantware.net
• If the device is still not functioning correctly, proceed to Task C.
C) Restart the Genius device.
Restart the Genius device by removing the AC power cord from the utility cable for
30 seconds or more, then plug the cable back in.
• If the device is still not functioning correctly, proceed to Task D.
D) Check that the Genius device has received an IP address.
1. On the Genius keypad, press 0 three times to access the Admin screen.
2. Use the keypad to insert the password 9416557 and press Enter.
3. Confirm that the IP address field is populated.
• If no IP address is populated, follow the process for configuring
a static IP address as described in the FAQs.
• If the device has an IP address and is still not
functioning correctly, take note and proceed to Task E.
E) Take a note of the device serial number.
Turn your Genius device upside-down and make a note of the serial number on the sticker.
F) Pharmserv POS and Point of Sale Solution Support.
Contact support by calling Pharmserv POS Support 800.837.4767 or Point of Sale Solution
Support 800.872.0006 . In order to assist with your support call,
please have the following information ready:
• Your business information so that we can identify your account.
• The connection test results from Task A.
• The device serial number as described in Task E.
• Your MerchantWARE credentials.
FREQUENTLY ASKED QUESTIONS
Who do I call for support on the Genius device, and what are the support hours?
Contact Pharmaserv POS Support at 800.837.4767 or Point of Sale Solution Support at
800.872.006; we are available 24/7/365.
Who do I call when I have a question about processing a credit card transaction
with my POS and the Genius device?
For information on processing credit card transactions using your POS system, please
contact your POS vendor.
My state requires a pole display for line items. Can Genius display line items instead?
Yes, the Genius device can display line items (SKU display) for certain POS providers.
Can I place my own custom image on the home screen?
Yes, you can customize the images on the home screen and the line item display screen.
Are there other payment types I can accept other than credit and debit?
Yes, you can accept Apple Pay, Android Pay and gift cards at this time.
Does Cayan offer an online portal to view transactions processed through Genius?
Yes, you have access to our online portal at https://portal.merchantware.net where you
can view transactions and run reports. Your credentials will be in your MerchantWARE email.
What is the difference between a dynamic IP address and a static IP address?
A dynamic IP address is automatically assigned by your switch/router when you plug your
Genius device into your network; this is the default configuration. If your network suffers a
disruption, your switch/router might assign a different IP address to your device, causing
a loss of communication between your Genius device and your POS system.
A static IP address does not change, and you need to manually configure it on your
Genius device. We recommend this option if your switch/router is changing IP addresses
frequently, and needs to be manually configured on your Genius device.
This Setup Guide leads you through
SETUP
the basic steps required to install
GUIDE
and configure Genius to work with
your POS solution.