Cookshack FEC100 Руководство по эксплуатации - Страница 9

Просмотреть онлайн или скачать pdf Руководство по эксплуатации для Печь Cookshack FEC100. Cookshack FEC100 12 страниц. Fast eddy’s barbeque oven

1.800.423.0698

APPENDIX B

If you have merchandise that you believe is defective please call Cookshack, Inc., at (580)

765-3669 and ask to speak to a Customer Service Representative (CSR). Have your smoker

oven model and serial number available, if applicable. The CSR will take the information you

provide and make a determination regarding the solution to the problem. It is Cookshack,

Inc.'s, option whether to replace or repair defective merchandise. If you are told that your mer-

chandise will be repaired or replaced under warranty, the following actions will be initiated:

1. The CSR will issue a Return Merchandise Authorization (RMA). This authorization is as-

signed a number which is used to track the merchandise being returned. Please do not return

any merchandise to Cookshack, Inc. without first obtaining this authorization and RMA

number. To do so will delay the appropriate resolution of the issue(s) in question. In some

cases the CSR may mail you a form with an RMA number included. This form will ask you

to detail why it is felt that the merchandise needs to be repaired or replaced. This merchan-

dise must be received by Cookshack, Inc. within 30 days of the issue date of the RMA.

2. Package the merchandise in its original packaging, if possible. If this is not feasible, use

equivalent packaging to ensure the safe return of the items. You assume the risk of any loss

or damage that occurs during transit due to improper packaging of the merchandise being

returned.

3. Using a permanent magic marker clearly write the RMA number on the outside of the pack-

aging. This enables personnel in Receiving to identify the merchandise and initiate the repair

or replacement procedures authorized by the CSR.

4. Ship the merchandise to Cookshack, Inc., 2304 N. Ash St., Ponca City, OK 74601, shipping

prepaid, F.O.B. destination. At the discretion of the CSR, Cookshack, Inc. may issue a UPS

Call Tag. In this case the return freight will be paid by Cookshack.

5. In some cases, at Cookshack Inc.'s option, replacement merchandise may be shipped to you

prior to our receipt of the defective merchandise. In this instance you will be invoiced for

the replacement merchandise upon shipment. Credit for this charge will be issued to you

upon our receipt of the defective product.

6. Credit may be denied if the returned merchandise is not found to be defective by Cook-

shack, Inc.; if it is not under warranty; if it is not received at Cookshack, Inc. 30 days after

the RMA is issued; if it is damaged due to abuse, misuse, misapplication, or accident; if it

has been serviced or modified by any other than an authorized Cookshack, Inc. service

agent; is not returned with an RMA number; is not in clean condition; is not complete; is

damaged or lost in transit. Inspection performed upon receipt of the product can override the

initial decision regarding repair or replacement made by the CSR.

7. Replacement merchandise is sent to you via UPS Ground or common carrier. If you request

replacement merchandise be sent by faster service than UPS Ground or common carrier you

shall incur the cost of shipping in excess of normal ground service.

FAST EDDY MODEL FEC100

www.cookshack.com

Warranty Procedures

Ver. 06.1