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6.2 Electronic Components Warranty Information
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IMPORTANT: Warranty Information
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*All Demo/Pre-Owned Products carry a 3 Month Warranty*
Any product returned for repair or replacement must be accompanied by a contact name, email address,
shipping address and daytime phone number. If this information is not provided, HPC will be unable to
return your product to you and reserves the right to dispose of your product two months after the receipt of
the warranty item.
Please note that HPC will endeavor to ensure the safety of your product whilst in their possession. Please
only send back the item needed to be inspected/repaired under warranty. You should retain any object or
accessory not required for repair as HPC will not accept responsibility, nor pay any compensation for the loss
of any item not associated with the repair. For motors, please take off your disc brake (if applicable),
freewheel (if applicable), tire/inner tube or any other accessory attached to the rim/motor. For battery
systems, send back the charger and battery. For all controller problems, send back the controller. ALL
PRODUCTS MUST BE AT OEM SPECIFICATIONS, meaning HPC will not warrant the product if any
connectors or wires have been altered with. HPC will NEVER send out any replacement items until AFTER
the items in question have been inspected and deemed faulty.
As of 05/16/16, All electronics (Motor, Controller, Throttle, Battery, Charger) come with a 3 YEAR Limited
Warranty from date of shipment.
1. HPC warrants their products to be in good working order during the period of
warranty. The period of warranty is stated on the warranty card and commences during
the date the product is shipped to the customer. In the event the product is not in good
working order, HPC will provide, during the said warranty period, a free warranty
service within the United States.
First 30 Days:
In the event there is a problem within the first month of ownership, HPC will repair/replace the defective
product free of charge, and will not charge any associated labor costs. The service will be entirely FREE of
charge, and HPC will cover shipping costs to and from the customer. All required parts to fix/repair/replace
remain free of charge.
Month 2 to Month 12:
HPC will repair/replace the defective product free of charge, and will not charge any associated labor costs.
Customer is responsible for paying ALL shipping charges to and from Hi-Power Cycles.
Months 13-36:
After the first year of ownership is over, HPC will repair defective products if possible. The first hour of
labor will be at no cost to the customer and will be a free service. Any consecutive hour(s) of labor will be
charged at a discounted rate of 25% off the normal shop rate of $75/hr. This equates to $56.25/hr. If the item
cannot be repaired for any reason, OR if the customer prefers a new replacement, we can offer a brand new
replacement at 50% off retail cost. Customer is responsible for paying ALL shipping charges to and from
Hi-Power Cycles.
Unless agreed to in writing, the Warranty does not apply: