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7. Why the speed can't reach 28 mph?

Please make sure you have clicked the power button to set the assit lever to mode 5 on the left of the handlebar and the speed mode to 9 on the right .

After setting the speed mode to 5 and the power mode to 9s and the speed still can't reach 28 mph, then please contact hiboy support team to change the controller .

In addition, the battery status, rider weight and road situation will also inﬂuence the max speed, with enough battery, within 220 lbs weight and ride on ﬂat road can

reach 28 mph speed easily.

8. Why the max distance is lower than advertised max distance?

A: Please note the max distance is measured when it is no wind and at 77°F, the electric bike fully charged to ride at a even speed of 21 mph (33.8 km/h) on a at

surface with a load of 165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.

9.Can I ride the electric bike in the rainy days?

A: Kindly note the electric bike waterproof level is IPX4, we don't suggest you to ride it in the rainy days.

10. Is there any caution for storing the electric bike if I need to go out for a long time vacation?

A: Please make sure the electric bike is stored in a dry & cool place, do not put it outdoors for long time, and if the electric bike is expected to be left idle for more

than 30 days, please fully charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty

Trouble Shooting

Error code

Error description

Brake handle error

Sensor error

Battery low voltage error

Moter error

Handlebar error

Controller error

E10

Communication error

Headlight not work/Horn not sound

Solution

Need to replace the brake handle

Need to replace the sensor

Need to replace the battery and controller

Need to replace the motor

Need to replace the handlebar

Need to replace the controller

Plug and unplug the communication cable

again,if there is still an error of 10,replace the

communication cable

Need to replace the headlight only