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7. Limited Warranty & Support Policy

Warranty:

Gait Up offers 12 months parts and labour on Physilog® starting from the date of delivery. If within one year

from the date of delivery to the customer the equipment does not comply with the foregoing Limited warranty,

Gait Up will at Gait Up's option, repair, replace or refund the purchase price of the defective equipment free of

charge to the customer. Customers requesting repair, replacement or refund are required to ship, the

Physilog® to Gait Up. As a condition of this warranty, customers must contact Gait Up's customer service for

instructions on and approval of shipment prior to returning any defective Physilog®. The warranty shall not

apply to any product or component thereof which has been repaired or altered by anyone other than Gait Up

in any manner so as, in Gait Up's judgement, to affect its service ability, or any product been subject to

alteration, accident, misuse, abuse, neglect or abnormal wear. Gait up warrants solely to the original purchaser

(customer). Only the terms expressed in this warranty shall apply and no distributor, corporation or individual

is authorized to amend, modify or extend this warranty in any way.

Gait Up shall have no liability for any consequential, incidental or special damages by reason of any act or

omission or arising out of or in connection with the equipment or its rental, delivery, installation, maintenance,

operation, performance or use, including without limitation any loss of use, lost revenue, lost profits or a cost

associated with downtime. The obligations contained in this paragraph continue beyond the term of this limited

warranty.

Physilog® and PhysiGait Live Software are not considered as proper Medical Devices, since they do not

support directly diagnosis, but they provide data which have to be analysed and approved by medical doctors

for them to make their diagnosis. Reclamations regarding medical devices will not be considered.

Support Policy:

Support does not include:



support for 3rd party hardware, software, mailing lists or web content



writing or debugging customer applications and deployments



detailed explanations of the engineering principles behind our software and hardware



support for systemic problems beyond the scope of the actual Physilog® and existing systems software

(IT issues, computer operation)



support for customers whose conduct fails to meet professional standards

Occasionally we engage in more interactive support or consulting. Interactive support is a customer courtesy

and is provided at Gait Up's discretion. It does not invalidate the support policy described above. There is no

guarantee of performance, timeliness, or establishment of a continuous support relationship. Consulting is

subject to acceptance of a formal statement of work.

PhysiGait user manual v1.3.1 Date: 29.04.2019

EPFL Innovation Park, Bat C. CH-1015 Lausanne

Gait Up SA

www.gaitup.com

TVA CHE-145.136.760