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TROUBLESHOOTING

Indicators of Operation
When the unit is on, the LED display will show either the fan setting and A·PURE, A·PURE x2, or Ion.
Troubleshooting — What To Look For First
1.
I have plugged in the unit, pressed the ON button on the ActivePure® Surface & Air Guardian, and nothing happens.
What's wrong?
•
Make sure the power cord is inserted completely into the receptacle on the back of the unit
•
Make sure the electrical outlet is capable of providing power to the unit
2.
The UV Lamp is not functioning / I'm getting a "Replace ActivePure Cell" Message.
•
Check ActivePure Cell for proper installation
•
Replace the ActivePure Cell
3.
What are the most typical application problems?
•
Symptom: A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
•
Problem: Lack of air movement, improper placement of the unit
•
Symptom: Visual haze of smoke and/or particulate remain within the environment
•
Problem: Lack of ionization and/or air movement
4.
Air flow is restricted or reduced.
•
Is the unit properly placed away from objects that may obstruct air flow?
•
Are the Filter Assembly, Back Cover, and Top and Rear Grill clean?
•
Is the ActivePure Cell clean?
5.
How can I tell if the ActivePure Cell is functioning?
•
The ActivePure Cell will produce a glow that is visible through the Top and Rear Grill under low light conditions
Unit does not operate.
6.
•
Is the unit plugged in?
•
Are you sure the outlet is active?
•
Are the Filter Assembly and Back Cover installed properly?
If your unit fails to operate properly after performing troubleshooting contact your sales
representative or ActivePure Customer Service for further assistance at 800.572.1446 or
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