Airgain AirgainConnect AC-EI Руководство по устранению неполадок - Страница 5

Просмотреть онлайн или скачать pdf Руководство по устранению неполадок для Антенна Airgain AirgainConnect AC-EI. Airgain AirgainConnect AC-EI 6 страниц. Ethernet injector

When EI LED is solid green but the AC-HPUE fails to pass data, check the following:
FirstNet SIM (ICCID) does not match with AC-HPUE IMEI. FirstNet requires SIM ICCID and IMEI
of the device must match the FirstNet account ICCID and IMEI. If a SIM is moved from one
device to another, the SIM may be deactivated.
The SIM may be deactivated in the FirstNet Subscriber account for non-payment or other
reasons.
Contact FirstNet to verify SIM is correctly activated and has a FirstNet HPUE data-plan.
If still not working after verifying SIM card, power, USB, and cable connections please contact your point
of sale vendor for escalation and/or to request an RMA.
5.
Troubleshooting LTE Network Connections
User Experience: The AC-HPUE fails to connect to the cellular network in an area with good LTE
coverage (the EI LED is not solid green), check the following:
The AC-HPUE SIM card is properly installed.
Contact AT&T/FirstNet technical support to verify that SIM data-plan is in good standing. If necessary,
AT&T may initiate a DMU Key reset, AT&T/FirstNet Account reset.
6.

Troubleshooting Interfaces

Ethernet Port of Ethernet Injector AC-EI
User Experience: The EI has no connection to the ethernet host.
Check the following:
Verify EI LED is illuminated, any color, to insure the EI is powered.
Verify ethernet port is not physically damaged on the Ethernet Injector.
Verify ethernet cable and connectors are in good condition and not damaged or faulty.
Verify LEDs on the Ethernet port of the connected host are illuminated and flashing.
Verify host WAN/Ethernet port is configured for DHCP.
USB Port: Ethernet Injector & AC-HPUE
User Experience: The Ethernet Injector has no connection to the USB port of the AC-HPUE.
Check the following:
Verify EI LED is illuminated, any color, to insure the EI is powered.
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AirgainConnect™ AC-HPUE Trouble Shooting Guide
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