Note:
Your deskphone might receive unanswered
transfers as recalled transfers. In this case, you
hear a priority ring that is different from a normal
ringtone and see the display message Return
next to the call.
Making an unattended transfer
An unattended transfer is when you transfer an active call
without establishing a call with the call-transfer recipient.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
®
• In the Avaya Aura
environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearances
as an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The active call is put on hold, and the second call
starts ringing. The call transfer-recipient answers the
call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
®
• In the Avaya Aura
environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an emergency call
If your administrator configured emergency calling for your
phone, the Phone screen displays the Emerg softkey to
dial a preset emergency services number.
Note:
You can make an emergency call when your phone is
logged out only if your administrator configured this
feature for you. You can also make an emergency call
when you lock your phone.
Important:
During phone failover, when the phone switches
between system servers due to a system failure, the
Emerg softkey might not be available until your phone
connects to an alternate server. This process might
take a few seconds.
1. On the Phone screen, press Emerg.
2. Press Yes when the phone displays a prompt.
3. To end the emergency call, press End Call.
Dialing an E.164 number
1. Press asterisk (*) twice.
If you are using the SPEAKER, the HEADSET, or the
call appearance line, the phone displays the plus sign
(+) softkey on the screen.
2. Dial the number that you want to call.
Call pickup group
Answering a call
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or
press the line button next to the incoming call, press
Speaker, OK, or Answer to answer the call using
the speakerphone, or press Headset to answer
using the headset.
• If you are on another call, from the Phone screen,
scroll to the line with the incoming call and press
Answer or OK. The phone automatically answers
the incoming call and puts the previous call on hold.
Note:
To automatically display the Phone screen when
you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Answering a call for a call pickup group
member
1. From the Phone screen, gain access to the Features
screen.
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