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Voicemail Pro Manual Recording

Triggering Manual Call Recording

SoftConsole

2030/2050 Telephones

Using DSS Keys

Voicemail Pro Manual Call Recording

IP Office - Job Aid

Users can trigger call recording using Phone Manager Pro.

When on a call, press F5 to start recording or select Function |

Recording.

To end recording select Function |

For Phone Manager Pro users working in Agent mode, the

actions are also shown as buttons on the Phone Manager Pro toolbar.

SoftConsole users can manually trigger recording using the

the toolbar or by selecting Action |

This action toggles and so is also used to stop recording.

During a call, users of these phones can press SCROLL and then

•RECORD to trigger manual recording.

Phones in these series with a Menu key can manually trigger call recording

by selecting Menu | Menu | Func | Recor.

The call record function can be programmed against a DSS key.

To set a DSS key for manual recording:

1. Open Manager and select the user.

2. On the Button Programming tab, select the required DSS key and for

the Action select Advanced | Call | CallRecord.

3. Merge the new settings back to the system.

To use the DSS key:

1. Place the current call on hold and then press the DSS key.

2. The held call is reconnected and recording is started.

Triggering Manual Call Recording

Stop Recording.

Start Recording.

076 Issue 1 (2nd December 2003)

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