• The system administrator has activated Flexible
Seating for the host phone.
• You have turned off your primary phone.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Guest login, and press Select.
4. On the Guest login screen, in the Username field,
type your phone extension.
5. Press Enter.
6. In the Password field, type your password.
7. Press Enter.
The phone displays the Guest login is in
progress notification. After logging in, you are
directed to the Phone screen of your primary phone.
Logging out of your primary phone
extension using a host phone
You must log out of your primary phone extension on the
host phone or turn off the host phone if you want to
resume using your primary phone.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Guest logout, and press Select.
The phone displays the Guest logout in
progress notification and rolls back to the host
settings.
Shared call appearance
With the Shared Call Appearance (SCA) feature, your
primary extension can be private or shared. Up to three
additional shared extensions can be configured to appear
on your phone. All extensions are shared with other
phones connected to the same network.
Incoming calls to any shared extension alert all phones
configured with this extension.
Note:
SCA is available only in Avaya J139 IP Phone, Avaya
J169/J179 IP Phone and Avaya J159 IP Phone.
To activate the feature, contact your system
administrator or go to the BroadSoft web interface
yourself to activate the feature. See
www.broadsoft.com/for more information.
Joining a call in a shared line
Join a call that is active on another phone on an extension
which you are sharing. These calls are identified by the In-
use icon
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. Press Barge in.
3. (Optional) Press the corresponding line key beside
the held call that is active on the other phone.
Putting a call on private hold and resuming
a call
If you are on call using a shared extension, use this
procedure to put your call on private hold. Putting a call on
private hold prevents any other phone with the same
shared extension from barging into the call while it is on
hold. The private hold feature can be useful when
transferring a call or preparing to create a conference call.
A unique icon
another phone on the same shared extension. When a
call is on private hold on another phone, the Barge-in
softkey is not available and the green LED does not blink.
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. During a call, press More.
3. Press Priv Hold.
To retrieve a call held privately on a shared extension,
press Resume or the corresponding line key beside the
held call.
Shared Parking
You can park an active call to a Shared Parking room from
which other agents can retrieve it to talk to the caller. The
Phone screen displays the shared room as a BLF line.
The line icons reflect the current status of the shared
room: idle or busy.
You can move a Shared Parking line occupied by the
room and change its label from the Phone keys
customization menu.
To monitor the shared room, you must have the Shared
Parking feature configured on the phone. Contact your
system administrator for more details.
Shared Parking icons and indication
The following table shows the Shared Parking icons for
https://
Avaya J169/J179 IP Phone and button modules
depending on the shared room state. The icons are
identical to the corresponding Idle and Parked call BLF
icons. In addition to visual indication, the phone plays an
audio alert in the same way as for a BLF line when it has
a parked call.
The following table shows the Shared Parking icons for :
indicates a call on private hold on
Shared
Phone
JBM24
room
and
Button
state
Avaya
Module
J100
icons
Expansi
on
Module
icons
Idle
Busy
Parking a call to a shared room
You might need to park an active call to the shared room
so that other agents having access to that room can
resume it.
• Make a call.
• Ensure the Shared Parking room is idle.
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Park.
• Press the corresponding line key.
The call is parked to the shared room. The Shared
Parking line displays the Busy icon.
Unparking a call from a shared room
If you have access to the shared room, you can resume a
call parked to that room by the agent who answered it
first.
Ensure the Shared Parking room has a parked call.
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press
Unpark.
• Press the corresponding line key.
The call is unparked from the shared room, and you
can talk to the caller. The Shared Parking line displays
the Idle icon.
Customization
Enabling and disabling Bluetooth
You can use Bluetooth enabled devices with your phone.
Red LED
Green
for the
LED for
line key
the line
key
Off
Off
Off
Blink
5
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