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AVAYA 4610 & 4620 - Phone Handling Basics

Access the Call Log

The phone will maintain a call log of the last 15 missed [Missed] (Avaya 4620=30), 15 incoming

answered [InAns] (Avaya 4620=30) and 15 outgoing calls [Outgo] (Avaya 4620=30), a total of 45

records (Avaya 4620=90). You may manually search through these calls to select a number you wish to

dial. Calls that appear on the call log may be saved to your Speed Dial List. Refer to Speed Dial for more

information.

To view a logged call:

Step 1 – Press the Log

Step 2 – The Call Log screen will give you access to the log of Missed Calls, Incoming Answered Calls or

Outgoing Calls. Press the softkey

Step 3 – Press the Page Left/Right

Step 4 – Press the Line

Step 5 – You have access to the following functions:

• Add to Speed Dial – Press the AddtoSD

• Place a Call – Press the Call

• Delete a Call Record – Press the Delete

• Return to Previous Screen – Press the Return

Step 6 – Press the Phone/Exit

Forward Calls

The forward feature allows you to temporarily forward incoming calls to another phone number. If the

person at the forwarded number does not answer within 3 rings, the call will go to your voicemail box.

Step 1 – Press the CFrwd

Forward Code *02. You will hear a dial tone.

Step 2 – Dial the phone number to which you wish to forward the calls. You will hear a 3-beep

confirmation and the CFrwd display is shaded to indicate the calls are now forwarded.

Step 3 – To cancel call forwarding, press the CFrwd

Cancel Code *03. The shaded CFrwd display will disappear to indicate the call forwarding

function is cancelled.

Speakerphone

The two-way speakerphone lets you listen to calls and talk without lifting the handset.

Step 1 – Press the Speaker

Speaker

Step 2 – To turn Speakerphone off, pick up the handset and begin to talk or press the

Speaker

VCUnet - VCU Technology Services

www.ephones.vcu.edu

softkey located on the Home screen to display the Call Log screen.

softkey associated with the phone number to view Call Information.

softkey.

button to return to the Home screen.

softkey to forward calls to another number or dial the Call

button to turn on the speakerphone. The light next to the

button will remain lit until you turn the speakerphone off.

button again to disconnect.

to access the last 15 messages from the desired list.

buttons to navigate through the Call Log.

softkey to add the record to Speed Dial.

softkey twice to delete the call from the log.

softkey.

softkey once or dial the Call Forward

Problem Calls: 828-2227

Updated: 9/26/07