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NCTC Avaya IP Office 9500/9600 User Guide

outgoing calls. While in DND, when you go off hook, a broken dialtone will be heard to remind you that

you are in DND.

To activate/deactivate DND:

1. Press a programmed DND feature key or select the Features softkey then use the up/down

Navigation keys to highlight Call Settings then press Select

2. Press the Change softkey, to toggle the setting (on or off)

3. Press the Save softkey to save the setting.

Note – if using a DND feature key, the light will illuminate when active and be extinguished when

inactive. Additionally regardless of the method used to enable/disable DND, when active a N will be

displayed in the grey bar at the top of your display. Additionally, a Status softkey will be visible. Pressing

the Status softkey will show that DND is On. To turn it off, simply press the Off softkey.

Call Forwarding

You may be able to change your forward unconditional settings using the Features softkey

1. Press the Features softkey and use the up/down Navigation keys to highlight Forward then

press Select.

2. Use the up/down Navigation keys to highlight and then select the call forwarding that you wish

to administer.

Forward your calls to another extension, administered from your extension

Forward your calls to the extension you are currently in front of

Forward all calls to another destination

Forward calls to another destination in a busy and/or no answer condition

If this feature is enabled, you can twin all calls to your extension to an alternate destination such as a

mobile phone. When twinning is enabled, inbound calls will ring your deskphone as well as the

destination number configured.

You can add up to 100 personal directory contacts. For each directory contact, you will specify a name

and associated phone number.

1. Press the Directory key and use the left/right Navigation keys to select Personal

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