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Note:

To automatically display the Phone screen when

you receive an incoming call, set the Phone

Screen on Ringing option to Yes.

Making a call

If you are not on a call, dial the number you want to call.

Use the Phone screen to view and manage calls. Press

Phone to view the main Phone screen. When the phone

displays the Phone screen, press Phone to move to the

top of the call appearance list.

1. Lift the handset, or press Speaker or Headset (if

applicable) or a line button for an available line.

2. Dial the number you want to call.

If you are on a mute call, you can select an available

call line appearance by using Up or Down arrows.

Making a call using edit dialing

Ensure that the Edit Dialing feature is enabled on your

phone.

Using the Edit dialing feature, you can edit the number

before actually dialing by using the Bksp softkey. Using

softkeys, you can change the number or character format

or backspace to "edit" the number before actually dialing

it. Using the Bksp softkey, you can edit the number before

actually dialing it.

1. On the Phone screen, enter the number you want to

call.

2. To edit the number, press Bksp to erase one

character at a time.

3. To change the character format, press the More > 123

softkeys.

4. Press Call.

Making a call with precedence

Use this procedure to make call with precedence level by

manually dialing the extension number or selecting the

desired extension from Favorites, History, or Contacts.

The call precedence level are categorized under the

following options:

• FO: Flash Override

• FL: Flash

• IM: Immediate

• PR: Priority

• Routine: Default value with lowest precedence.

Ensure that your extension is configured with the required

level of precedence and your administrator has enabled

the Multiple Level Precedence and Preemption feature.

Do one of the following:

Choice

Choice Description

Option

Use dial plan

Dial the prefix digits followed by the

configuration.

extension number.

Note:

The dial plan configuration is done on

the Local Session Controller (LSC) or

Enterprise Session Controller (ESC).

Use Priority

a. Press Priority softkey on the idle line

softkey.

appearance.

b. Select the precedence level on the

Precedence Selection screen.

c. Dial the desired extension.

Tip:

You can also select redial softkey

or autodial from the System

Number screen.

Note:

Configuration is done by setting the

parameter

ENABLE_PRECEDENCE_SOFTKEY.

Use Avaya

a. Press Avaya Menu button.

Menu.

b. Select Priority Call.

c. Select the precedence level from the

Precedence Selection screen.

d. Select the desired extension either

from the Contacts or History screen.

Routine is highlighted on the call session line if no

call is made within five minutes. Also, the precedence

level is valid for only one call session.

Making an emergency call

If your administrator configured emergency calling for your

phone, the Phone screen displays the Emerg softkey to

dial a preset emergency services number.

Note:

You can make an emergency call when your phone is

logged out only if your administrator configured this

feature for you. You can also make an emergency call

when you lock your phone.

Important:

During phone failover, when the phone switches

between system servers due to a system failure, the

Emerg softkey might not be available until your phone

connects to an alternate server. This process might

take a few seconds.

1. On the Phone screen, press Emerg.

2. Press Yes when the phone displays a prompt.

Some call servers call back to confirm the emergency

status. The phone automatically answers the incoming

call on the speaker by going off-hook.

3. To end the emergency call, press End Call.

Putting a call on hold

1. Press Phone to view the main Phone screen, if

necessary.

2. Select the active line you want to put on hold.

3. Press Hold.

Note:

The phone might display a hold timer when you

put a call on hold.

4. Press Resume, OK button, or the line button of the

held call to retrieve the call. Your system administrator

might have administered the Hold Recall feature,

which alerts you visually and with a priority ring to

remind you of a held call after a certain period of time.

Transferring a call

1. From the Phone screen, if the call to be transferred is

already not highlighted, press and select the call

appearance on which the call appears.

2. Press Transfer.

3. Dial the number if you know the number or call the

person from the contacts list or from the history list.

4. If your administrator configured unattended transfers

for your deskphone, you can hang up without

announcing the call. Otherwise, press Complete or

press OK.

Note:

Your deskphone might receive unanswered

transfers as recalled transfers. In this case, you

hear a priority ring that is different from a normal

ringtone and see the display message Return

next to the call.

Making an unattended transfer

An unattended transfer is when you transfer an active call

without establishing a call with the call-transfer recipient.

1. On an active call, press or tap the Transfer softkey.

The phone displays the Enter transfer destination

screen.