Brother TD-2135NWB Руководство пользователя - Страница 21
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Troubleshooting
The Brother printer cannot print over the network.
The Brother printer is not found on the network even after successful installation.
Question
Are you using security
software?
Is your Brother printer
assigned to an available IP
address?
Did your previous printing
job fail?
Are you connecting the
Brother printer to the
network wirelessly?
I have checked and tried all
the above, however the
Brother printer does not
print. Is there anything else I
can do?
I'm using security software.
Question
Did you choose to accept
the security alert during the
standard installation,
BRAdmin Light installation
or when using the printing
features?
What port numbers are
required for the Brother
network features?
Interface Solution
wired/
See I'm using security software. on page 16.
wireless
wired/
Confirm the IP address and the subnet mask.
wireless
Verify that both the IP addresses and subnet masks of your computer and
your Brother printer are correct and located on the same network.
For more information on how to verify the IP address and the subnet mask,
contact your network administrator.
Confirm your IP address, subnet mask and other network settings using
"Communication settings" in the Printer Setting Tool.
Refer to the User's Guide.
wired/
If the failed printing job is still in your computer's print queue, delete it.
wireless
Double-click your printer, select the [Printer] menu, and then select
[Cancel All Documents].
wireless
Print the Printer settings. For more information on how to print this report,
see Printing the Printer Setup Information on page 10.
See The Brother printer is not found on the network during the printer
installation. on page 15.
wired/
Uninstall the Brother printer driver and reinstall it.
wireless
Interface Solution
wired/
If you did not choose to accept the security alert, the firewall function of your
wireless
security software may be rejecting access. Some security software might
block access without showing a security alert dialog box. To allow access,
see the instructions of your security software or ask the manufacturer.
wired/
The following port numbers are used for Brother network features:
wireless
BRAdmin Light i Port number 161 / Protocol UDP
For details on how to open the port, see your security software user's guide
or contact the manufacturer.
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