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Appendix 1
■ Troubleshooting checklist
Symptom
Scanner does not turn
on.
Scanning does not start.
Images are distorted or
blurred.
There is a shadow on
the leading edge of the
scanned image.
TROUBLESHOOTING
Check this item
Are the AC cable, AC adapter and
the USB cable properly connected
to the scanner?
Are you using the correct AC and
USB cable and AC adapter sup-
plied with the scanner from the
manufacturer?
Is the scanner driver installed cor-
rectly?
Did you unlock the shipping lock?
Is the USB cable connected cor-
rectly?
Is the connector of the USB cable
broken?
Does the scanning start after turn-
ing on the PC again?
Is the USB cable connected to a
USB hub?
Are the document bed and the doc-
ument holding pad clean?
Is something causing the scanner
to vibrate during scanning?
Is the scanner installed on a flat,
level surface?
Is the document curled or folded?
Have you adjusted the offset?
Correctly connect the AC and USB cable
and the AC adapter.
Disconnect the AC cable, the AC adapter
and the USB cable from the scanner, then
connect them again.
If this does not restore the power supply,
contact the store where you purchased the
scanner or an authorized FUJITSU scanner
service provider.
You must use the AC adapter and AC and
USB cable supplied with your scanner by
the manufacturer. Please get the correct
AC adapter and cable to connect to your
scanner.
Install the Scanner driver correctly. Refer to
"2.1 Installing the Scanner Application".
Unlock the shipping lock.
Connect the USB cable correctly.
Use a new USB cable and connect it cor-
rectly.
The scanner operation is normal.
Connect directly into PC USB Port
Clean the dirty locations as instructed in the
Operator's Guide "2. Daily Care".
Do not allow anything to cause the scanner
to vibrate during scanning.
Install the scanner on flat, level surface.
Place the document flat and hold it down
slightly with the document cover.
Adjust the [Sub-scan Setting] on [Scanners
and Cameras] in the control panel.
AP-1
Remedy