4. Troubleshooting
This chapter describes common problems during the use of ScanSnap and how to solve them.
4.1. Troubleshooting Checklist
Before you ask for repair service, check again using the table below.
If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or
contact an authorized FUJITSU scanner service provider.
Symptom
The scanner cannot be turned on.
Scanning does not start.
Vertical lines appear in the scanned
image.
The scanned image of the document
shifts or is distorted.
12 |
Check This Item
Are the AC/USB cable and AC adapter
connected correctly?
Is the Paper chute closed? (The scanner's
power supply is controlled by
closing/opening the Paper chute cover.)
Is Mac OS running?
(The scanner's power supply is controlled
by turning on/off the computer.)
Did you push the [POWER] button to turn
off the scanner? (The scanner can be turned
off by pressing the [POWER] button when
the paper chute is open.)
Is the USB cable properly connected?
Does the
LED light blink repeatedly?
Is ScanSnap Manager started?
(If ScanSnap Manager is started
successfully, the ScanSnap Manager icon
and a triangle underneath appear on the
Dock menu.)
Is ScanSnap Manager running normally?
(If ScanSnap Manager is not running
normally, the ScanSnap Manager icon on
the Dock menu is inactive
Did you resume the computer from the
hibernation state?
Is the inside of the ADF dirty?
Is the document loaded correctly?
Correctly connect the AC/USB cable and
AC adapter.
Disconnect the AC adaptor/cable and
reconnect them again.(Note: Please wait at
least 5 seconds before reconnecting the AC
cable)
Open the Paper chute.
Please wait until Mac OS has started up
completely. The
while Mac OS is starting up or the scanner
is in low power mode.
Press the [POWER] button on the scanner.
Correctly connect the USB cable. (When a
hub is used, the hub should be powered.)
Disconnect the AC adaptor/cable and
reconnect them again.
(Note: Wait at least 5 seconds before
reconnecting the power cable.)
If the ScanSnap Manager icon is not
displayed, with Finder, start ScanSnap
Manager from the location where
"ScanSnap" is installed (to start it, select
"Applications" - "ScanSnap" - "ScanSnap
Manager").
Perform the following procedure:
1. Disconnect and reconnect the AC cable
and AC adapter.
If this does not improve the situation,
.)
perform step 2.
2. If a USB hub is being used, connect the
scanner directly to your personal
computer.
If this does not improve the situation,
perform step 3.
3. Restart your personal computer.
4. If none of the above troubleshootings
solves the problem, uninstall and
re-install ScanSnap Manager.
When you perform scanning after resuming
the computer from the hibernation state,
move the mouse or press any key before
scanning.
Clean the inside of the ADF following the
instructions in "5. Daily Care."
Load the document correctly.
Resolution
LED may turn off
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