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Warranty Information
Cozzia products have the following warranty:
COZZIA's massage chairs, motion upholstery and home theater massage seating pro-
vide a ONE YEAR in home servicing warranty and a TWO YEAR parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for
products.
COZZIA products will be repaired by the consumer or by an in home technician. COZ-
ZIA will not issue Return Material Authorizations (RMA's) to buyers.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact COZZIA's customer service department at 1-877-977-0656
between 9.00am and 5.00pm PST, Monday through Friday or email us at Service@coz-
zia-usa.com or visit our web site at www.cozziausa.com for warranty and service issues.
Consumers are required to provide the unit serial number and dated proof of purchase
(sales receipt) when they contact the COZZIA Service Department regarding repair.
A COZZIA customer service representative will attend to most consumer inquiries
but in some cases a technical service specialist will be required to provide enhanced
support.
Non-warranty repair is provided on a 'per incident' basis. COZZIA customer service will
verify that the unit has failed and provide instructions for repair. All applicable repairs,
parts, shipping, handling, local tax and a 'per incident' fee will be charged for non-war-
ranty repairs and support calls. Proof of purchase (original receipt) is required for all
warranty repairs or servicing.
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EXTENDED WARRANTIES
COZZIA offers extended warranty programs to enhance ownership of COZZIA prod-
ucts. Extended warranty provides a three year limited repair or replacement massage
chair warranty with on-site service.
Please call 1 888 270 8538 for the latest terms and pricing for extended warranties.
Many COZZIA product repairs may be performed by the consumer in his/her own
home with parts and instructions supplied by COZZIA such as remote controller
replacement that does not require the service of a technician.
• Floor Models and Demonstration Units: have a pro-rated warranty period that
begins the day the model is placed on the floor and connected to an electrical outlet
by the retail partner. Proof of purchase is required in order to obtain warranty service
and parts. Non-warranty parts and service are available at a 'per incident' charge.
• Warranty Coverage Period: warranty coverage starts at the time the consumer pur-
chases their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on the seven day week.
• Field Service: COZZIA customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence
• Parts: all parts deemed necessary for repairs will be shipped to the consumer at no
charge by the COZZIA service department.
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