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Problems

Resolving mouse button issues

Troubleshooting

Possible solutions

1. Ensure that there is nothing

preventing the mouse buttons from

moving. Most mouse buttons make a

clicking noise when pressed down.

2. When using a desktop, connect the

USB wireless dongle extension cable

to another USB A port. A notification

may appear indicating that the

driver installation is in progress.

If so, wait until a notification to

appear indicating that the driver

installation is complete before you

use the mouse.

3. When using a laptop, connect the

USB wireless dongle to another

USB A port. A notification may

appear indicating that the driver

installation is in progress. If so,

wait until a notification to appear

indicating that the driver installation

is complete before you use the

mouse.

4. Save any data, close any open

program(s), and then restart the

laptop/desktop. When you do not

have another mouse or touchscreen,

you may have to hold the power

button down for at least 15 seconds

to turn the laptop/desktop off. You

may lose any data that is not saved.