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This chapter contains the following sections:
•
The Dell Support Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
Topics:
•
The Dell Support Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
The Dell Support Website
The Dell Support provides a range of documents and tools to assist you with effectively using Dell Networking equipment and mitigating
the impact of network outages.
Through Dell Support you can obtain technical information regarding Dell Networking products, access to software upgrades and patches,
and open and manage your Technical Assistance Center (TAC) cases. Dell Networking Support provides integrated, secure access to these
services.
Accessing Support Services
The URL for Dell Support is http://www.dell.com/support. You must have a user id and password to access Dell Support services. If you do
not have a user id and password, you can request these at the website.
To request a user id, password, and Support services, follow these steps.
1
On the Dell Networking Support page, click the Account Request link.
2
Fill out the User Account Request form and click Send. You will receive your userid and password by email.
3
To access iSupport services, click the LOGIN link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell
Log in to iSupport at
Networking TAC
Information to
•
Your name, company name, phone number, and email address
Submit When
•
Preferred method of contact
Opening a Support
Case
•
Model number or service tag number
•
Software version number
•
Symptom description
http://www.dell.com/support
Technical Support
and select the Service Request tab.
10
Technical Support
43