Support agents are available 24 hours a day in English,
Spanish (U.S. only) and French (CA only) via:
1-(800)-474-6836 (1-800-HP invent) or
1-(905)-206-4663 (local to Mississauga) to provide
expert assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject
to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your
PC can be repaired only by a service technician. If this is
the case, we can schedule an onsite visit for an authorized
service technician to come fix your PC.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to
an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you'll find them
described, in legal language, beginning on the next page.
12
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your PC. For a select number of ASPs, same
day repair service is available for your convenience. Visit
www.hp.com/support to find the nearest authorized
support provider in your area.
Software Support
HP provides technical software support for 90 days from
the date of purchase. This support includes assistance with
installation, setup and basic configuration of software
included by HP with the PC, excluding system optimization,
customization and network configuration. Support for
technical issues caused by viruses or spyware is available
for a fee.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide
you with service and support options:
•
For Visa and MasterCard holders in the United States
or calls from Canada, please contact HP Total Care
at 1-(800)-474-6836 (1-800-HP invent) or
1-(905)-206-4663 (local to Mississauga).
•
1 time technical support, $40* U.S. per call
•
1 year unlimited technical support $75* U.S.
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with an Extended Service Plan. Service coverage
begins on product purchase date and you must purchase the
service within the first year after purchasing the computer.
The hardware service offering will be determined based on
the outcome of system self-test programs run by the customer
through the initial call to HP Total Care.
For more information please visit
US only
www.hp.com/go/totalcare
or call: 1-(866)-234-1377
Canada only
www.hp.ca/totalcare
or call: 1-(866)-231-4351
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