HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER Руководство по поддержке - Страница 5

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HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER Руководство по поддержке

Internet Access

Symptom

Cannot connect to the

Internet.

Keyboard and Mouse

Symptom

Keyboard commands and

typing are not recognized

by the PC.

Wireless keyboard does not

work after installation or is

not detected.

Mouse does not respond to

movement or is too slow.

Mouse does not work after

installation or is not

detected.

Problem

Internet Service Provider (ISP)

account is not set up properly.

Modem is not set up properly.

Web browser is not set up

properly.

Problem

Keyboard connector is not

properly connected.

Program in use has stopped

responding to commands.

Keyboard is damaged.

Keyboard batteries are low or

empty.

Mouse connector is not

properly plugged into the

back of the PC.

Program in use has stopped

responding to commands.

Surface in use for roller-ball

type mouse is too smooth.

Mouse is not connected

properly.

Wireless mouse batteries are

low or empty.

Solution

Verify Internet settings, or contact your ISP for assistance.

Reconnect the modem, verifying connections.

Note that your PC may also have an Ethernet network interface

(also called a network interface card, or NIC) that connects to a

LAN (local area network). Although it looks similar to the modem

connector, the RJ-45 Ethernet network connector is not the same.

Verify that you are using the modem connector. Do not connect a

telephone cable to the NIC. Do not plug a network cable into a

telephone service line; doing so may damage the NIC.

Verify that the Web browser is installed and set up to work with

your ISP.

Solution

Turn off the PC by using the mouse, reconnect the keyboard to the

back of your PC, and turn on your PC.

Restart or turn off your PC using the mouse.

Press the Help ? button on the keyboard to open the Help and

Support Center, or contact Support for replacement details.

Replace the two AA alkaline batteries in the wireless keyboard;

then set the ID channel by pressing the Connect button on the

wireless receiver and then on the keyboard. Refer to the

documentation that came with your wireless set.

Turn off your PC using the keyboard:

Press the Ctrl and Esc keys on the keyboard at the same time

to display the Start menu.

Use the up arrow or down arrow key to select Turn Off

Computer, and then press the Enter key on the keyboard.

Use the up arrow or down arrow key to select Turn Off, and

then press the Enter key.

After the shutdown is complete, plug the mouse connector into the

back of your PC and turn on your PC.

Restart your PC by using the keyboard. If possible, save any open

files and close open applications before restarting.

Use a mouse pad or other rough surface for the mouse.

Try unplugging and then reconnecting the mouse cable to

your PC.

Replace the two AA alkaline batteries in the mouse; then set the

ID channel by pressing the Connect button on the wireless

receiver and then on the mouse. Refer to the documentation that

came with your wireless set.