I cannot connect to the Internet. I can't even hear a dialling
tone or the modem dialling the number.
Check the telephone line connection. It should go from the
Line jack on the back of the computer to the telephone jack
on the wall.
Determine whether the modem is functioning properly. For
diagnostics, see "Fax and Modem Troubleshooting." To look
up additional information about modems, use the onscreen
Help:
1.
Click Start on the taskbar.
2.
Select Help.
3.
Type modem in the Search box, and click Go.
4.
Click a topic on the search results list.
If you have a single telephone line for voice and Internet
use, it's possible someone else is using the telephone line
while you are trying to connect to the Internet.
I cannot connect to the Internet, but I can hear a dialling
tone and the modem dialling.
Contact your ISP. Service might be temporarily unavailable,
or your settings might be incorrect.
Restart the computer, and then attempt another Internet
connection.
You may need to dial an extra digit (such as 9) to access an
outside line. To specify this setting, open the Dialling
Properties dialogue box:
1.
Click Start on the taskbar.
2.
Choose Settings.
3.
Select Control Panel.
4.
Select Telephony.
Note: If the Telephony option is not listed in the Control
Panel, click view all Control Panel options.
I have successfully connected to the Internet in the past,
but I can't connect today.
The telephone number might be busy. Evening hours are the
busiest time on the Internet; try connecting at a different
time of day.
Try a different telephone number. Most ISPs have several
numbers you can dial into.
Contact your ISP. It's possible that service is temporarily
unavailable.
I'm not sure if I'm still connected to the Internet.
When you have an Internet connection, a Connect icon
appears near the clock on the taskbar. (Not applicable with
some ISPs, such as AOL.)
I can't disconnect from the Internet.
If you are using AOL, exit the program or click Sign Off
to disconnect from the Internet.
Right-click the Connect icon (on the taskbar, near the
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