Solving Problems
The printer makes noise after ink cartridge installation.
• The first time you install ink cartridges, the printer must charge its print
head for three minutes or so. Wait until charging finishes (the green
power light stops flashing) before you turn off the printer, or it may
charge improperly and use excess ink the next time you turn it on.
• If the printer stops moving or making noise, but the green
is still flashing after five minutes, turn off the printer. If the light is
still flashing when you turn it back on, contact Epson as described
in "Any Questions?".
• Turn off the printer, then make sure the ink cartridges are inserted all the
way and the ink cartridge cover is closed completely. Also make sure
no packing material remains in the printer. Wait a moment, then turn the
printer back on to clear the error.
You're having problems installing the printer software.
• Carefully follow the installation instructions to the left. Do not connect
your printer to the computer until you are instructed to do so, and make
sure your printer is turned on and the USB cable is securely connected at
both ends. Also make sure your system meets the system requirements
listed in the User's Guide.
• Close your other programs, including any screen savers and virus
protection software, and install the software again.
Any Questions?
Look here for answers:
User's Guide
Basic steps for using the printer.
On-screen Reference Guide
Click the desktop shortcut for easy access to
printer information.
On-screen help with your software
Select Help or ? when you're using
your software.
Epson Technical Support
Internet Support
Visit Epson's support website at epson.com/support and select your
product for solutions to common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with
your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following
information ready:
• Product name (Epson Stylus Photo 1400)
• Product serial number (located on the back of the printer)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-7282, 6
and 7
to 4
AM
• Canada: (905) 709-2567, 6
Toll or long distance charges may apply.
Software Technical Support
®
Adobe
Photoshop
(206) 675-6358
Web: www.adobe.com/support
to 8
AM
PM
Saturday
PM
to 6
AM
®
Elements
, Pacific Time, Monday through Friday
, Pacific Time, Monday through Friday
PM
power light
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