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Problems With Your Headset Audio
• Test a different headset with your device to determine if the problem is with your wireless headset or
• If you are using your headset with a Cisco IP Phone, make sure that your headset software version is
Related Topics
Problems With Your Headset Audio
Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone
Problem
Your Cisco Headset 500 Series does not play a tone when you have an incoming call.
Solution
This is a known limitation in the Cisco Headset 500 Series. We are working on a solution and should have
an update soon.
There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530
Series
Problem
There is sound coming through the headset but it is inconsistent or full of static.
Solution
Using the Cisco Headset 520 Series or Cisco Headset 530 Series:
• Disconnect and reconnect your headset from the call source.
• Check the connectivity of your call source.
Cisco Headset 500 Series User Guide
28
• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform Phone Firmware: Press Applications
Status > Accessories.
• On a Cisco Webex DX70 or DX80: Tap on the screen and select from the available audio devices
in the upper right corner.
• On Cisco Jabber: Click Menu > Options > Audio.
• On Cisco Webex Meetings: Click Audio > Computer Audio Settings
your device.
up-to-date.
Update Your Headset
Firmware, on page 35
Troubleshooting
and select