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User Can't Use the Headset with a Cisco IP Phone

Problem

Your user has difficulty connecting their Cisco Headset 500 Series to a Cisco IP Phone.

Solution

• Check the user's phone firmware.

• Check the connection between the phone and the headset.

• Disconnect and reconnect the headset.

• Generate a problem report for the phones from Cisco Unified Communications Manager. This action

See the Cisco Headset 500 Series User Guide for other troubleshooting solutions that the user can perform

at their desk.

Problem

Cisco Jabber for Windows or Mac does not work with any Cisco headset models.

Solution

Make sure that Jabber on Cisco Unified Communications Manager has been properly configured for headsets.

Check the jabber-config.xml file on the TFTP server to make sure that the parameter

EnableAccessoriesManager is set to true. This parameter enables call management functionality in connected

devices, including headsets.

Refer to the On-Premises Deployment for Cisco Jabber for detailed information about on how to modify and

upload the jabber-config.xml file to your TFTP server.

See

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_

on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_

01111.html

For more detailed information on all the Cisco Jabber configuration fields in Cisco Unified Communications

Manager, see the Parameters Reference Guide for Cisco Jabber at

voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html.

Cisco Headset 500 Series Administration Guide

results in the same information that the Problem Report Tool (PRT) softkey generates on the phone.

The problem report contains information about the phone and the headsets.

Configure Cisco IP Phones for Headsets on Cisco Unified Communications

Troubleshooting

Manager, on page 23

https://www.cisco.com/c/en/us/td/docs/