Phone Applications
Voice Messages (cont.)
Listen to Voice Messages
There are two ways you can listen to voice messages:
• Press the
Messages
button to listen to voice messages left
on any line.
• Press a line button, then press
Messages
to hear only the voice
messages for that line.
Calling Features
Forward Calls on your Phone
When forwarding calls from your phone:
• Enter the call forward target number exactly as you would dial
it from your phone. For example, enter an access code or the
area code, if necessary.
• Call forwarding is phone-line specific. If a call reaches you on a
line where call forwarding is not enabled, the call will ring as
usual.
Forward Calls on a Primary Line
1. Press the
Fwd All
softkey.
2. Enter the target phone number. (Depending on how your
voicemail system is set up, you may be able to press the
Messages
button to forward all calls to voicemail.)
Visual confirmation displays on your screen for as long as the
feature is enabled
3. To cancel call forwarding, press
Fwd
OFF.
Respond to a Call Waiting Notification
(Your system administrator must set up multiple lines on your
phone before you can use this feature.)
To answer the ringing call, press the flashing amber line button.
Your phone puts the original call on hold automatically and
connects the ringing call.
Divert a Call
Press the
Divert
softkey to send an active, ringing, or held call to
your voicemail system or to a predetermined phone number (set
up by your system administrator).
Place a Call with a Fast-Dial Button
(Before you can use Fast Dial on your phone, you must set up Fast
Dial on your User Options Web pages.)
1. Press the
Fast-Dial
button.
2. Sign in to Personal Directory.
3. Select
Personal Fast
Dials.
4. Select a fast-dial code and then press the
Dial
Hold and Resume a Call
1. To put a call on hold, press the
The Hold
2. To resume the call, press the
green line button.
Mute Your Phone
1. Press the
Visual confirmation displays.
2. Press the
Dial a Number On-hook
1. Enter or speed-dial a phone number.
2. Go off-hook.
Speed-Dial
Speed-dial features allow you to place a call by pressing a button,
entering a code, or selecting an item from the Call History list.
Before you can use speed-dial features on your phone, you must
set up speed-dial on your User Options Web pages.
Depending on setup, your phone can support these speed-dial
features:
• Speed-Dial Buttons—Allow you to quickly dial a phone number
from one or more line buttons set up for speed dialing.
• Speed-Dial Codes—Allow you to dial a phone number from a
code (sometimes referred to as abbreviated dialing).
Place a Call with a Speed-Dial Button
To place a call, press a
Place a Call with a Speed-Dial Code
To place a call, enter the speed-dial code and press the
softkey.
Transfer a Call to Another Number
1. Verify that you are on an active call (not on hold).
2. Press the
3. Enter the transfer recipient's phone number (or press a speed
dial button).
4. Wait for the recipient to answer. (Or, skip to Step 5 while the
call is ringing.)
5. Press the
softkey.
Hold
button
.
icon displays and the line button flashes green.
Resume
softkey or the flashing
Mute
button to turn Mute on.
Mute
button again to turn Mute off.
speed-dial
button
SpeedDial
Transfer
button
.
Transfer
button again. The transfer is complete.
Quick Reference Guide
6921, 6941/45,
Cisco
and
IP Phone
6961
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