Troubleshooting
You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series
Problem
There is sound coming through the headset but it is inconsistent or full of static.
Solution
Using Cisco Headset 560 Series with standard base or multibase:
• Make sure that you are not taking your headset too far from the base.
• Unplug and plug in the power cord.
• Press and hold the Call button for 4 seconds to turn off the headset. Place the headset on to the base to
• Make sure that your base is not receiving interference from other headset bases. For best call quality,
• Check the connectivity of your call source.
Related Topics
You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series
Problem
There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.
Solution
• Check the volume level on your headset. Press the volume controls on your inline controller to adjust
• Ensure that the audio output on your device is set to Cisco Headset.
You Can't Hear Sound Through Your Cisco Headset 560 Series
Problem
There is little or no sound coming through your headset.
pair with the headset.
make sure that your headset base is at least one foot (0.3 meters) away from another Cisco headset base.
Cisco Headset 560
Series, on page 4
the sound level.
• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications
Status > Accessories.
• In Cisco Jabber: Click Menu > Options > Audio.
• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.
You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series
Cisco Headset 500 Series User Guide
and select
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