Digital Matter G62 Руководство по установке - Страница 8

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Digital Matter

Work through these steps in order, to check the device is connecting in and getting a GPS

fix. If an earlier step fails, the data in later steps may not be accurate. For example, if the

device is not connecting, the Battery Voltage will be based on older data, and will not be

current.

1. Check Last Connection (1) to check that the device connected recently. This means the

device is connecting to OEM. The time shown should be around about the time you inserted

the SIM and battery to power on the unit.

2. If device is connecting (1) check Last Commit (2) to see if it is sending data. If the connector

is set, it must be setup on the software platform that is meant to receive the data. e.g.

Telematics Guru.

3. Check the time of the last GPS update (3). It should be recent.

4. Check the battery level (4) is acceptable for the device type. It should be between 3.5-4.2V

(around 3.5V is flat)

Troubleshooting

If the device does not connect (1) check the following:

•

If the sim card has been inserted correctly.

•

If the sim card has enough mobile data on it and is active (contact your reseller if required)

•

If external voltage is connected properly.

•

If the device is running, based on LED flashes (see 4.3.1)

•

The device is using the correct APN – contact your reseller if you are unsure

If the device does not commit (2) check the following:

•

If the device is setup on the platform that the connector points to. e.g. Telematics Guru.

Check that both the serial number and device type are correct on the platform. (Contact your

reseller for assistance)

If the device does not update GPS (3) check the following:

•

The device has a clear view of the sky

If there are crosses showing for (5), (6), (7) or (8), consult Appendix C – Firmware and

Parameter Updates for more information.

You can now continue with the installation.

G62 Installation Guide

All information provided in this document is subject to legal disclaimers

Revision 1.0 - 20 September 2018

G62 Install Guide

Page 8 of 15