Actxa Tempo 2 Обслуживание продукции - Страница 9

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Failure
Complaint
Troubleshooting Steps
ID
6
a
Water seepage
1. Conduct visual checks on casing for cracks
2. If water or water vapour can be seen in casing and there is no obvious
cracks, ask if customer wore the tracker for swimming
7
Battery Related
1. Observe casing for bulge/ leakage/ cracks
Issues:
a
Battery life not lasting
b
Cannot Charge
c
Casing Bloated
d
Battery Leakage
NSC Product Service SOP 2019 v2.0
Covered Under Warranty: 1-to-1 Exchange
Allow Exchange
- Water or
condensation
can be seen in casing but
cannot see obvious cracks due to misuse or wear and
tear
AND
- Customer did not wear tracker for swimming
- Water or condensation can be seen in casing and
tracker is NOT functioning / touch is not sensitive
Allow Exchange
- Battery bloated causing casing to bulge
- Battery leakage
a. Check 1: If "Date Collected" to current date is less
than 6 months from date of collection or date of
purchase, proceed to exchange tracker. Else, tracker
exchange is NOT allowed. If "Date Collected Date" is
empty, go to Check 2.
b. Check 2 - if customer purchase the tracker from
Activate's distributors / HPB CCC
• Ask customer for sales receipt as proof of purchase.
If date of receipt to current date is less than 6
months, proceed to exchange tracker. Else, warranty
period is expired and tracker exchange is NOT
allowed.
NOT Covered Under Warranty: NO Exchange
Not Eligible for Exchange
- Water or
condensation
can be seen in casing and
there is obvious cracks due to misuse or wear and
tear
- Water or
can be seen in casing and
condensation
there is no obvious cracks BUT customer wore
tracker for swimming
- Water or condensation can be seen in casing
BUT tracker is still functioning
Not Eligible for Exchange
Battery life is not lasting
- Battery damage due to external impact -
perform visual check on casing for mis-used (eg
dented, casing cracked, etc)
- Battery damage due to water seepage - refer to
Item 8 for checks
- Battery damage due to mis-used (cracked
casing)
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