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Headsets Don't Work with Cisco Jabber

Problem

Cisco Jabber for Windows or Mac does not work with any Cisco headset models.

Solution

Make sure that Jabber on Cisco Unified Communications Manager has been properly configured for headsets.

Check the jabber-config.xml file on the TFTP server to make sure that the parameter

EnableAccessoriesManager is set to true. This parameter enables call management functionality in connected

devices, including headsets.

Refer to the On-Premises Deployment for Cisco Jabber for detailed information about on how to modify and

upload the jabber-config.xml file to your TFTP server.

See

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_

on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_

01111.html

For more detailed information on all the Cisco Jabber configuration fields in Cisco Unified Communications

Manager, see the Parameters Reference Guide for Cisco Jabber at

voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html.

Headsets Don't Show Up in Cisco Unified Communications Manager

Administration Inventory

Problem

Your deployed headsets connected to a Cisco IP Phone or Cisco Jabber don't show up in the Inventory page

on Cisco Unified CM Administrator.

Solution

• Make sure your users have phone firmware 12.7(1) or later, or Cisco Jabber version 12.8 or later.

• Make sure that Cisco Headset Service is active.

• Make sure that you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or Cisco Unified

Problem

Your user experiences poor audio quality.

Cisco Headset 700 Series Administration Guide

See

Activate Cisco Headset Service, on page

Communications Manager 12.5(1)SU1 or later.

Cisco headset 700 Series Troubleshooting

https://www.cisco.com/c/en/us/td/docs/